Return & Refund Policy

Last Updated: September 2026

At Rajeesilk Sarees, we carefully inspect and pack every product before dispatch to ensure that it reaches you in good condition. Please read the following Return & Refund Policy before placing your order.

1. Return Eligibility

Returns may be accepted only in cases where the product is:

• Damaged during delivery
• Defective
• Different from the product ordered
• Missing an item that was specifically mentioned as included in the product description

The product must be unused, unwashed, unaltered and in its original condition.

2. Non-Returnable Products

For hygiene and product-quality reasons, products may not be eligible for return or exchange when:

• The saree has been used or worn
• The saree has been washed, ironed, altered or stitched
• The product has stains, perfume marks, makeup marks or other signs of use
• The product is damaged after delivery due to customer handling
• The customer changes their mind after receiving the product
• Minor colour differences occur due to photography, lighting or screen settings

Certain products or collections may also be marked as non-returnable on their respective product pages.

3. Opening Your Package

For your protection, we strongly recommend recording a clear unboxing video from the beginning of the sealed package.

For damaged, incorrect or missing-item claims, photographs and/or an unboxing video may be requested for verification.

4. Reporting a Return Request

Any return request should be raised within 48 hours of delivery.

Please contact us through WhatsApp or email with:

• Order number
• Customer name
• Mobile number
• Reason for return
• Clear photographs of the product
• Unboxing video, where applicable

Requests submitted after the specified period may not be accepted.

5. Return Approval

All return requests are subject to verification and approval by Rajeesilk Sarees.

Once the issue is reviewed, we will inform you whether the product qualifies for return, replacement or refund.

6. Return Shipping

If the return is approved because the product was damaged, defective or incorrectly sent, we will coordinate the return process as applicable.

For other situations where a return is approved, shipping charges may be non-refundable or may be borne by the customer, depending on the circumstances.

7. Refunds

Once the returned product is received and inspected, the refund decision will be communicated to you.

Approved refunds will normally be processed to the original payment method used for the order.

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

8. Shipping Charges

Original shipping charges, where separately applicable, may not be refundable unless the return is due to an error on our part, such as sending an incorrect product or an eligible damaged/defective product.

9. Exchanges / Replacements

Where available, Rajeesilk Sarees may offer a replacement instead of a refund for eligible damaged, defective or incorrect products.

Replacement is subject to product availability.

10. Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Once an order has been packed or dispatched, cancellation may not be possible.

11. Important Product Note

Sarees may have slight variations in colour, weaving, texture, print placement or zari appearance due to the nature of the fabric, photography, lighting and individual screen settings.

Such minor variations will generally not be considered manufacturing defects.

12. Contact Us

For return or refund-related queries, please contact:

Rajeesilk Sarees
📍 3/5 Venkatraman Street, Teynampet, Chennai – 600018
📞 7904937173
💬 WhatsApp: 7904937173
📧 rajeesilksarees@gmail.com